By industry
Your cafe's Google reviews — answered before they go cold
Few businesses depend on reviews as much as a cafe: a new customer reads the last five before deciding. Raddly replies to each one in the language it was written in, and posts under your cafe's name after you approve.
The awkward maths of a cafe
Daily regulars, one-off reviewers
Most of your customers come weekly, but the review gets written by the first-time visitor. Their opinion is what newcomers read — not your regular's.
Small complaints, endlessly repeated
The wait, the wifi, the noise. Individually too small for a long apology, but ignored they pile up on your page.
Copy-paste replies read as a machine
Pasting "thank you" under every review is worse than silence — the reader can see you did not read what they wrote.
A cafe example
Great coffee and a quiet space, but the wifi is a bit weak if you're trying to work.
Raddly’s drafted reply
Glad the coffee and the atmosphere worked for you. The wifi note is fair — we're upgrading the network, since a lot of our regulars work from here. See you soon.
As short as the review. Doesn't apologise for four stars, and addresses the one actual point.
What actually changes
A different reply every time
Each reply is drafted from the text of that review, so the same sentence never appears under ten of them.
Matched to the review's length
A one-line review does not deserve a paragraph. Raddly matches the weight automatically.
Auto-Pilot for five stars only
Switch it on and glowing reviews get answered instantly. Anything below that waits for you.
Other industries
Start with your cafe
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