By industry
Your hotel's Google reviews — answered in each guest's language
Your reply to one guest is read by dozens of travellers deciding whether to book. Raddly pulls your hotel's Google reviews, drafts a reply in the reviewer's own language — Arabic or English — and posts it under the hotel's name once you approve.
What makes hotel reviews different
Several languages on the same day
An English review from a business traveller, a Gulf Arabic one from a family, an Egyptian one after that. Answering everyone in a single language always reads wrong to someone.
The review arrives after checkout
Guests write once they have left, so there is no chance to fix it on site. The public reply is the only correction still available.
Detailed complaints need detailed answers
Hotel reviews are long and specific — the room, the front desk, breakfast. A generic reply that addresses none of them makes things worse.
A hotel example
Room was clean and the location is excellent, but check-in took over half an hour and breakfast had limited options.
Raddly’s drafted reply
Thank you for the detail — it genuinely helps. We're glad the room and location worked for you, and we're sorry check-in took as long as it did; we're reviewing how the front desk is staffed at peak arrival times. Your note on breakfast has gone to the hospitality team and we're working on widening the selection. We hope to host you again.
Addresses all three points in the order the guest raised them. That is what makes a reply read like a person who actually read it.
What actually changes
Language detected automatically
No picking a language per review — Raddly reads the language of the text and answers in it.
Replies that address every point
A review raising three issues gets a reply covering all three, not a general thank-you.
A tone that fits the property
Set the voice once in settings and every reply holds the same standard.
Other industries
Try it on your property
Connect your hotel profile and see the first drafted reply.