By industry
Reply to your restaurant's Google reviews — in your guests' dialect
Replying to restaurant reviews lifts your overall rating and wins back an unhappy guest before they tell their friends. Raddly pulls reviews from every branch, drafts a fitting reply in Gulf Arabic, Egyptian Arabic, MSA or English, and posts it under your restaurant's name after you approve.
What every restaurant owner already knows
Reviews land during the rush
Most reviews are written between 9 and 11pm — exactly when you cannot open Google Maps. By the time you read them in the morning, the moment has passed.
One bad review is read more than twenty good ones
Diners choosing a restaurant read the complaints first. A professional reply under a complaint changes their impression more than the complaint itself; no reply confirms it.
Branches multiply, hours do not
One location is manageable. Five means five Google pages and five review streams — and usually none of them get watched.
A real restaurant example
Food arrived cold and the wait was long, even though the flavour itself was excellent. Disappointing experience overall.
Raddly’s drafted reply
Thank you for being straightforward with us, and we're sorry the order arrived cold after a long wait — that isn't the standard we hold ourselves to. We've raised it with the kitchen team and are reviewing prep times during peak hours. We're glad the flavour landed well, and we'd welcome the chance to make the next visit right.
Apologises without grovelling, names a specific action, and picks up the positive the guest offered. You review and edit it before anything is published.
What actually changes
Every branch on one screen
All your locations' reviews in a single dashboard, sorted by branch and rating, without opening Google Maps.
Answered in your guest's language
A guest who wrote in Gulf Arabic gets Gulf Arabic back. Someone who wrote in English gets English.
Negative reviews are never auto-published
One- to three-star reviews always wait for your approval. The judgement call in the delicate moments stays human.
Other industries
Try it on your restaurant
Connect your first branch and see your first drafted reply within minutes.